
FAQ’s and Policies
GENERAL FESTIVAL INFORMATION
COVID Safety Protocols
Theatre SKAM has a Communicable Disease Prevention Plan in place to ensure SKAMpede is a safe and fun experience for everyone involved. Our CDPP follows guidance from WorkSafe BC, Actsafe, PHO Orders, and pulls from other industry standards.
Key Measures:
What's different about SKAMpede this year?
This year, SKAMpede is operating as multiple separately ticketed (Pay-What-You-Can) events. There are two separate tours available, each with different shows, plus a HUB with entertainment. All attendees can pre-book tickets separately for each tour they want to attend or buy tickets at the day of if they are available. You pick which tours you want to see at what time, you book your tickets, and then to see that tour, you go to the starting point mentioned on your ticket.
Festival attendees must check in at the location of the tour they have booked to see.
How long are the tours?
All tours will take approximately one hour and are approximately 500m long.
How do tours work?
Show up to the launch point indicated on your ticket (also on our website under the tour name) 5 minutes before your booked tour time. Tours will depart promptly at their scheduled time. Follow the map from show to show in sequential order with your group. Each tour has four different shows marked with colourful SKAM flags.
TICKETS
How much are tour tickets?
In order to keep SKAMpede accessible for all, everyone is welcome to Pay What You Can at this year’s festival. We know this is a difficult time for many and keeping art accessible to all is important to us. SKAMpede is our major project of the year, so we ask that you pay what you can afford. The suggested ticket price for each tour this year is $10 per person or $20 per family.
Can I purchase tickets for more than one tour?
Yes, you can purchase tickets to as many tours as you would like to see. We kindly ask that you do not book tours to hold a spot unless you are fairly certain you will attend that tour, to give others the best chance to see the show.
Refund Policy
All tour ticket sales are final. There are no refunds. If you find you are unable to use your tickets, please consider letting us know so we can offer the spots to someone else. As tour capacity is limited this year, your support in doing so is greatly appreciated.
Ticket Availability
Each tour runs every twenty minutes, with 12 tickets available per tour run. We encourage people pre-book their tickets as spots on a tour cannot be guaranteed due to limited space. We still do welcome drop-ins.
Venue capacity is at 12 to maintain safety while navigating the trails.
VENUE INFORMATION
Where can I park?
Parking information will be dependent on which tour you are seeing. We encourage people to come via public transit, skateboard/rollerblades/bikes, or as pedestrians. There will be a Bike Valet available at the Hub.
Rain Policy
All SKAMpede performances will take place entirely outdoors, rain or shine. In the event of severe weather, we have implemented the following policies to ensure that we can operate safely and responsibly for all involved:
- In the event of rain during the performance, every effort will be made to complete the show, even playing through light showers.
- Theatre SKAM will only cancel performances if it is not possible to perform due to bad weather. Any cancellation of performances will be determined as close to show times as possible but not earlier than two hours before. Notice of cancellation will be posted to the SKAM Facebook page and the homepage of our website.
- In the event we must stop or cancel SKAMpede tours before the start time, patrons will be contacted directly by the Festival Box Office and every effort will be made to try and move them onto another tour. If the Box Office is unable to accommodate an exchange, patrons will be offered an opportunity to donate their tickets back to the Festival, or if requested, receive a refund.
- If a performance is stopped and cancelled due to weather during the tour, Theater SKAM will not be able to exchange or refund tickets.
Latecomer Policy
If you show up late to a tour, we will do our best to place you on a later tour. However, due to the time-specific nature of SKAMpede tours, we cannot promise there will be spots available on later tours. We ask that you please arrive on time.
Food and Drink
We encourage you to bring your own food/drink to SKAMpede festival. To keep you refreshed, there will be free water jugs available at each tour launch point.
We will also be selling drinks and snacks for purchase at the HUB at Songhees Park – Songhees Walkway (beside the Johnson Street Bridge)
Accessibility Information
All tours at our outdoor festival this summer are wheelchair accessible. A limited number of ASL Interpreted Tours are available on a first-come, first-served basis (see dates below). For more information about accessibility at SKAMpede and at our general productions, please visit our accessibility page or email Hannah at hannahb@skam.ca.
ASL INTERPRETED TOURS:
- Sunday, July 16th 12:40 PM Central Tour
- Sunday, July 16th 2:30 PM Songhees Tour
Can I use a camera or recording device during the show?
Will there be bathrooms on site?
There will be portable toilets available at each of the launch points. Please see the tour maps on the SKAMpede home page for their location.
Accessible washrooms are available on the Central Tour and at the HUB. For more accessibility-related enquiries, contact hannahb@skam.ca.
Cycling 2023
For the Songhees Tour, the walkway is explicitly a no-bike zone and we ask that you lock up your bike prior to embarking on the route. We encourage cyclists attending the Songhees tour to leave their bikes at the Bike Valet at the Hub.